摘要 : In recent times, there has been a shifting paradigm in the realm of customer service, transitioning from a focus on the supplier's quality management to prioritising the quality experience of customers. The primary objective of th... 展开
作者 | YU-JIN CHOI SE-YEON JUNG HANBYEOL JEONG JEONG-EUN CHOI |
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作者单位 | |
期刊名称 | 《Journal of airport management》 |
页码/总页数 | 174-196 / 23 |
语种/中图分类号 | 英语 / V2 |
关键词 | customer experience customer effort customer value airport service quality Incheon International airport (ICN) airport customer experience measurement model |
馆藏号 | V-097 |