摘要 : Purpose This paper aims to consider how customer experience can be used by wineries to enrich their value proposition and improve their competitive advantage.Design/methodology/approach Qualitative research, using a semi-structure... 展开
作者 | Antonella Angelini Annalisa Gilli |
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作者单位 | |
期刊名称 | 《Journal of business strategy》 |
页码/总页数 | 391-396 / 6 |
语种/中图分类号 | 英语 / F7 |
关键词 | Customer experience Customer value Wine tourism Territorial marketing Pine and Gilmore model Winery sector Experiential marketing |
DOI | 10.1108/JBS-06-2021-0103 |
馆藏号 | f-241 |