摘要 : Problem definition: This study extends the literature on consumer returns by assessing the impact of return period policy change on a multichannel retailer performance. Academic/practical relevance: Many retailers have recently so... 展开
作者 | Ertekin~ Necati Agrawal~ Anupam |
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作者单位 | |
期刊名称 | 《Manufacturing and Service Operations Management》 |
页码/总页数 | 210-229 / 20 |
语种/中图分类号 | 英语 / C93 |
关键词 | consumer returns return policy change return period multichannel retailer |
DOI | 10.1287/msom.2019.0830 |
馆藏号 | C-030 |