摘要 : Purpose - The purpose of this paper is to focus on consumers' behaviours in a new trend of grocery retailing, called the drive-through format. It investigates the influence of logistics service quality and product quality (freshne... 展开
作者 | Joseph Kaswengi Christine Lambey-Checchin |
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作者单位 | |
期刊名称 | 《International Journal of Physical Distribution & Logistics Management》 |
页码/总页数 | 535-555 / 21 |
语种/中图分类号 | 英语 / C93 |
关键词 | Satisfaction Logistics service quality Product quality Convenience Retailer Basket expenditure Drive-through Shopping frequency |
DOI | 10.1108/IJPDLM-01-2019-0036 |
馆藏号 | C-064 |