摘要: This report presents some of the advantages of using behavioral measures in business, industry, and government settings. The development of a behavioral measurement system is illustrated by an example from the author's recent expe... 展开 This report presents some of the advantages of using behavioral measures in business, industry, and government settings. The development of a behavioral measurement system is illustrated by an example from the author's recent experience in conducting a study designed to improve organizational maintenance in a Fleet Marine Force Unit. Areas of concern related to behavioral measures, knowledge of being observed, observer bias, and the costs of using observational measures are discussed. (Author) 收起