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Most franchisors do not have necessary knowledge to run their businesses in this information age. This article describes our experience in designing and implementing a Franchising Knowledge Repository (FKR) prototype. This knowled...
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Most franchisors do not have necessary knowledge to run their businesses in this information age. This article describes our experience in designing and implementing a Franchising Knowledge Repository (FKR) prototype. This knowledge repository, available on the Intranet, will be an electronic distribution center of franchising-related materials. Based on a framework of knowledge management, this repository is a series of modules organized into two important dimensions: (1) levels of knowledge and (2) levels of user skills. This new form of knowledge dissemination increases the integration of theory and practice. The repository's knowledge modules adhere to a consistent format so users can locate the information easier. As an example, we describe in this paper a knowledge module for Location and Site Selection, a pictorial methodology for evaluating alternatives for site selection.
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Intranets are fast and cost-effective channels for internal business communication. They are especially suitable for situations in which a company needs to offer the same information or news simultaneously to the entire staff at v...
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Intranets are fast and cost-effective channels for internal business communication. They are especially suitable for situations in which a company needs to offer the same information or news simultaneously to the entire staff at various company locations despite geographic distances and time differences. But, communication via intranet is not uncomplicated, and certain issues may be critical to the intranet's success within multinational companies, including access, language, and content. This article reports the results of a questionnaire surveying these critical areas and intranets' roles and functions within 25 of the largest multinational companies operating in Finland.
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The mid-1990s marked the widespread adoption of intranets by organizations to facilitate communication between geographically dispersed organizational units. Since then the knowledge barriers to adoption have been lowered by the e...
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The mid-1990s marked the widespread adoption of intranets by organizations to facilitate communication between geographically dispersed organizational units. Since then the knowledge barriers to adoption have been lowered by the emergence of advanced development tools and later the availability of ready-made "intranet-in-a-box "packages as well as an elevation of the general awareness and knowledge of Internet/intranet technologies among users. Based on an explorative study of intranet implementations in nine Danish and two South African organizations, this article presents a taxonomy of four archetypes of intranet implementation processes. The dimensions of the framework are sourcing (in-house vs. outsourced implementation) and technology (development tools or packaged intranet products). Using the taxonomy, we classify the strategic choices of the case organizations and make recommendations for organizations using or producing intranet technology products.
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The ultimate purpose of intranets is to facilitate communication. Unfortunately, present practice tends to use computer technology (i.e., intranets, groupware, interactive media, or e-mail) as the sole conduit for communication. A...
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The ultimate purpose of intranets is to facilitate communication. Unfortunately, present practice tends to use computer technology (i.e., intranets, groupware, interactive media, or e-mail) as the sole conduit for communication. Astute librarians will come to realize that these technologies do not replace older means of communication like face-to-face meetings, telephones, or newsletters, but instead they supplement the communication process. Communication is the key to a librarian's success, and using computer technology is just one way to achieve this goal. Hopefully, future librarians will be less enamored with the "kewl" things computers can do and spend more time using computers to provide the sorts of services that our clients require.
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Although many corporations store a great deal of information in their corporate intranets, few have a reliable means of measuring the effectiveness of their intranet portals to use this information to meet specific business needs....
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Although many corporations store a great deal of information in their corporate intranets, few have a reliable means of measuring the effectiveness of their intranet portals to use this information to meet specific business needs. Turning information into knowledge capital that corporations can leverage quickly for competitive advantage requires a model and supporting metrics. Most intranet portal measurements are based almost exclusively on usage statistics - with little or no thought given to design or user experience - and corporations apply them in a nonstandardized manner, providing no meaningful insight into how well intranets help corporations achieve their strategic objectives. What has been missing is a comprehensive model and methodology to base measurements on logically related groups of metrics, which, when measured periodically, provide actionable steps to optimize the efficiency and effectiveness of intranet portals.
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Corporate intranets are an essential part of organizational management strategies. They are important to client service, information and knowledge management, internal communications, cost and change management, employee retention...
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Corporate intranets are an essential part of organizational management strategies. They are important to client service, information and knowledge management, internal communications, cost and change management, employee retention and career development. Successful intranets support business, administrative and compliance processes. Great intranets do so in a simple, straightforward, engaging manner that both employees and senior management understand and trust Real-world intranet teams are meeting the challenge and delivering value to their companies and their employees. They do so by continually evaluating where they are against their own objectives, as well as other intranet best practices. This article facilitates this ongoing process by presenting a composite of best practices, summarizing trends and shared challenges in a broad variety of in-service intranets.
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Purpose - The purpose of this paper is to analyse the benefits and challenges of using a wiki as an
intranet/content management system in a company.
Design/methodology/approach - Combined with elements of action research, a long...
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Purpose - The purpose of this paper is to analyse the benefits and challenges of using a wiki as an
intranet/content management system in a company.
Design/methodology/approach - Combined with elements of action research, a longitudinal case
study of implementing a wiki in a department of a Slovenian company was conducted. Interviews,
surveys and a log analysis were used for the data collection. The Delone and McLean information
systems success model was the underlying theoretical approach to explore the information, systems
and service quality.
Findings - While a wiki may bring important benefits and change to a company's
information/knowledge management, the main challenges remain the same as with earlier
technological solutions. Additional problems arise due to cultural issues, the lack of control over
quality and the fact that service quality largely depends on the users.
Research limitations/implications - A single case study within one company was conducted.
Practical implications - The findings are important for any manager or developer intending to
implement a wiki as an intranet solution as they identify and classify potential challenges.
Originality/value - As one of the first longitudinal case studies of implementing a wiki, several new
challenges of Web 2.0 applications and of creating online environments for knowledge sharing are
identified, while well-studied problems concerning other projects seeking to develop information
systems also apply. A novel extension to the Delone and McLean model is proposed.
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This paper presents the results of a longitudinal exploratory survey based on a sample of French firms. Different contexts of Intranet, as well as introduction, development stages, performance and Intranet content are presented. T...
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This paper presents the results of a longitudinal exploratory survey based on a sample of French firms. Different contexts of Intranet, as well as introduction, development stages, performance and Intranet content are presented. Three approaches are in existence: corporate Intranet, specialized Intranet and HR Intranet. These can be linked to different stages of development: communication, functional support, and knowledge management. The HR Function will be successful if it integrates Intranet in its management process, if the players are aware of the stakes and they behave as "real change agents". Research shows the importance of strategic alignment between human resource management (HRM) and Intranet as well as the relevance of technological infusion, therefore, this paper's result in showing a configurative approach that allows the integration of more variables and in turn leads to a systemic model contains great significance.
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Purpose – The purpose of this paper is to describe a project to convert a library intranet from HTML format to Wiki software and presents evidence of the success of this project. Design/methodology/approach – The authors conduct...
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Purpose – The purpose of this paper is to describe a project to convert a library intranet from HTML format to Wiki software and presents evidence of the success of this project. Design/methodology/approach – The authors conduct a pre- and post-survey of intranet users. Findings – Use of the intranet increases after the transition to a Wiki. Updating does not increase,but is more evenly spread among departments rather than being concentrated among technical staff. Practical implications – Wiki software is an excellent choice for a library intranet because it allows for easy editing and shared responsibility. Originality/value – There are few articles written that assess the merits of Wiki software. This article establishes an ongoing discussion of which new web technologies have the most utility in a library setting.
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Network management processes range from those suitable for the faint of heart, to those for the stressed-out network administrator, to the heavy-duty "rocket science" approach. For those of us who have suddenly found ourselves in ...
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Network management processes range from those suitable for the faint of heart, to those for the stressed-out network administrator, to the heavy-duty "rocket science" approach. For those of us who have suddenly found ourselves in a world filled with far more than the books we imagined we would be managing throughout our careers, it is all we can do to understand the concept of management and how to take advantage of software tools. It is not necessary to understand the 1's and 0's level of networking, but it is important to know the basic tools and to be able to identify patterns and anomalies. THE TASK AT HAND In most institutions, we will never have enough technical help. We simply cannot afford the number of technicians that would be required to keep a network up 24 hours a day, 7 days a week. So we use whatever tools are available to help us monitor and maintain the network as best we can. We look for tools that are cost-effective, require only short learning curves, and are accessible to all technical staff no matter where the staffers are physically located on the network. We utilize tools that will help us foresee problems as well as solve them. We also involve our users as much as we can. If the users can be somewhat independent in their own network management functions, the whole system is more effective. If the user can determine whether the LAN segment, the entire network, or theISP is down, then the number of calls to the technicians can be decreased. The users are also very good at keeping track of consistent problems. They can help determine patterns that result in low response times or complete outages. THE NITTY-GRITTY OF SNMP The fundamental service for network management is SNMP, which stands for "simple network management protocol." It is a component of TCP/IP, which is itself the foundation of the Internet.
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