摘要 : Quality Function Deployment (QFD) is a structured tool that supports the design of new products/services, translating customer requirements into technical and process characteristics. The so-called Customer Competitive Benchmarkin... 展开
作者 | Franceschini~ Fiorenzo Maisano~ Domenico |
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作者单位 | |
期刊名称 | 《Quality engineering》 |
页码/总页数 | 730-761 / 32 |
语种/中图分类号 | 英语 / TB1 |
关键词 | customer competitive benchmarking customer requirements indicator aggregation Law of Comparative Judgment preference ordering QFD ratio scale Thurstone's scaling |
DOI | 10.1080/08982112.2018.1437178 |
馆藏号 | TB-177 |