摘要: Knowledge and coordination work is hard to observe. A focus on the more tangible aspects of this work, namely documents, provides a useful lens into the work practices of organizational members in general, and those working in dis... 展开 Knowledge and coordination work is hard to observe. A focus on the more tangible aspects of this work, namely documents, provides a useful lens into the work practices of organizational members in general, and those working in distributed and virtual teams in particular. Studying documents in work allows us to position people's immediate activities and situated routines in their larger social and organizational context. As documents carry institutional structures and point to both past and future activities they open a window to larger organizational practices. 收起