摘要: Airport Cooperative Research Program (ACRP) has released a pre-publication, non-edited draft version of Report 157: Improving the Airport Customer Experience. The guidebook documents notable and emerging practices in airport custo... 展开
| 作者 | Boudreau, B. J. Detmer, G. Box, S. Burke, R. Paternoster, J. Carbone, L. | ||
|---|---|---|---|
| 原报告号 | PB2016103694 | 总页数 | 259 |
| 主办者 | Department of Transportation Federal Aviation Administration National Academy of Science Transportation Research Board | ||
| 报告分类号 | [85A - Air Transportation, 51C - Aircraft, 92C - Social Concerns, 92A - Job Training & Career Development] | ||
| 报告类别/文献类型 | PB / NTIS科技报告 | ||
| 关键词 | Airports Travel Customer experience Meeters and greeters Accommodations Air transportation Airlines Responsibilities Customer service Quality control Passengers Improvements Best practices Airport management Customer service management Air Carrier Access Act | ||
