摘要: This report presents the results and analysis of the data collected during a survey of patient and employee satisfaction, conducted at all Veterans Administration (VA) health care facilities during April/May, 1974. The results sho... 展开 This report presents the results and analysis of the data collected during a survey of patient and employee satisfaction, conducted at all Veterans Administration (VA) health care facilities during April/May, 1974. The results showed an overall highly positive perception of the hospital personnel among inpatients. Outpatients were also pleased with the quality of care received and with the attitudes of clinic personnel. Both groups showed concern with not being told enough about their conditions. Employees other than physicians and dentists describe their work most characteristically as desireble, interesting, and enjoyable (92 percent). Although very large percentages of physicians are satisfied with several job features, there are also substantial percentages of staff who are seriously dissatisfied with their current salary and restrictions against increasing their salary by outside practice. Some recommendations are offered concerning specific aspects of the survey's findings. 收起