摘要 : Purpose This article overviews some key contributions to service research from the organizational behavior/human resource management (OB/HRM) discipline with its strong focus on the role of employees. This focus complements the Ma... 展开
作者 | David E. Bowen |
---|---|
作者单位 | |
期刊名称 | 《Journal of service management》 |
页码/总页数 | 1-21 / 21 |
语种/中图分类号 | 英语 / C93 |
关键词 | Service Employees Customers Linkages Context EX HX Technology Competitive advantage |
DOI | 10.1108/JOSM-10-2023-0424 |
馆藏号 | C-061 |