摘要 : This issue of Journal of Airport Management begins with a paper by Dorota Broom, Technical Adviser for Aviation Security for the UK's Civil Aviation Authority, addresses the problem that the importance of human factors in aviation... 展开 This issue of Journal of Airport Management begins with a paper by Dorota Broom, Technical Adviser for Aviation Security for the UK's Civil Aviation Authority, addresses the problem that the importance of human factors in aviation security is currently underappreciated, despite being widely understood in aviation safety. Her paper examines key considerations in aviation security staff recruitment and retention challenges, embedding strong and effective security culture, consideration of human factors and their impact on staffperformance and mission valence. Dorota provides many suggestions, practical recommendations, and guidance on what to consider to strengthen human factors for a positive security culture. Our Editorial Board felt that this paper makes an important contribution to strengthening human factors in aviation security. Peter Farmer, Design Director for Benoy provides a refreshing take on non-aeronautical revenue and argues that in an age of virtual transactions, airport operators need to provide an immersive commercial experience within terminals to drive footfall, dwell time and spend. He shows how airports first need to engage their target audience virtually, making the initial connection via online platforms, then deliver on that promise in the physical world to strengthen and deepen the passenger relationship. Our Editorial Board thought that Peter makes a strong argument - well supported by its assessment of shopping and engagement preferences by generation - with far reaching implications for terminal and concession design and space allocation. 收起