摘要 : Problem definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming, perhaps unquestioningly, that devoting individualized attention best improves client outcomes. In contrast, ... 展开
作者 | Ryan W. Buell Kamalini Ramdas Nazli Soenmez Kavitha Srinivasan Rengaraj Venkatesh |
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作者单位 | |
期刊名称 | 《Manufacturing and service operations management》 |
页码/总页数 | 154-166 / 13 |
语种/中图分类号 | 英语 / C93 |
关键词 | client engagement shared service delivery shared medical appointments healthcare operations behavioral operations |
DOI | 10.1287/msom.2021.0012 |
馆藏号 | C-030 |