摘要 : Purpose The purpose of this paper is to report on a research project, using intervention research (IR), which aims to identify how a higher education institution could develop process improvement (PI) capability. Design/methodolog... 展开
作者 | Jones~ Oliver Gold~ Jeff Claxton~ Julia |
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作者单位 | |
期刊名称 | 《Business process management journal》 |
页码/总页数 | 1841-1866 / 26 |
语种/中图分类号 | 英语 / C93 |
关键词 | Organizational structure Critical success factors Higher education Process improvement Action Research |
DOI | 10.1108/BPMJ-11-2017-0299 |
馆藏号 | C-025 |