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序号 标题 作者 起始页 操作
1 Guest editorial: Consumer vulnerability in the banking context Tirado, Diego Monferrer, Tena... 1,145
2 Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context Diego Monferrer Tirado, Lidia Vidal-Meliá, John Cardiff... 1,148
3 When unethical practices harm relationship outcomes: testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector Eddy Balemba Kanyurhi, Deogratias Bugandwa Mungu Akonkwa, Bonheur Murhula Lusheke... 1,178
4 Gender disparities in financial resilience: insights from South Africa Bomikazi Zeka, Abdul Latif Alhassan 1,212
5 How informal financial service institutes facilitate the financial inclusion of low-income, unbanked consumers Sohail Kamran, Outi Uusitalo 1,232
6 “One size doesn't fit all”. Bank switching decisions and customer vulnerability in Europe Marcos Fernández-Gutiérrez, John Ashton 1,264
7 Exploring affiliate marketing's impact on customers' brand engagement and vulnerability in the online banking service sector Damianos P. Sakas, Nikolaos T. Giannakopoulos, Panagiotis Trivellas 1,282
8 What is the connection between Fintechs’ video marketing and their vulnerable customers’ brand engagement during crises? Damianos P. Sakas, Nikolaos T. Giannakopoulos, Marina C. Terzi... 1,313
9 Financial capability and financial anxiety: comparison before and during the COVID-19 pandemic Jing Jian Xiao, Kexin Meng 1,348
10 How do irresponsibility attributions affect organisational reputation? Evidence from the banking industry Grzegorz Zasuwa, Grzegorz Wesołowski 1,370