摘要 : Knowledge is the most meaningful resource today. The management of knowledge supports the competitive advantage of organizations. A survey conducted by Computer Science Corporation (CSC) found that senior IS executives perceive kn... 展开 Knowledge is the most meaningful resource today. The management of knowledge supports the competitive advantage of organizations. A survey conducted by Computer Science Corporation (CSC) found that senior IS executives perceive knowledge management to be among the most critical technologies that will drive business growth and innovation by the year 2000 ii]. It is widely claimed by a number of businesses and academic professionals that in order for the organization to have a lasting competitive advantage it will have to be knowledge driven [2]. Robert Hiebeler [3, p.24] writes, "Those companies that develop best practices for managing knowledge capital will be the ones that ride this competitive wave". Drucker [4, ch.1] stated in his book Post Capitalist Society, "The basic economic resource is no longer capital, nor natural resources. It is and will be knowledge". Ultimately, the knowledge that is most relevant is that required for the performance of critical organization processes. One of the barriers to sharing knowledge, like data or information, across industries is finding a common language that promotes dialogue and exchange. Regardless of the industry or market, a common taxonomy allows one to commonly refer to the same type of work by the same name. This practice within knowledge management (KM) should accelerate the process of organizational learning. This article presents a model that can serve as a process framework of KM in the organization. Each process discussed in this article includes work ('processes') that may be performed by organizations that deliberately manage knowledge. The present lack of effective management of knowledge could be because most organizations are still struggling to comprehend the KM concept [2]. This KM process provides a foundation for an organization to understand its knowledge resources and activities. Corporations around the world have identified the need for KM; however, they have not identified a taxonomy of processes or a vocabulary to communicate these processes. This paper addresses these two needs by providing a procedural method for creating a sustainable KM system. [References: 26] 收起